2018 The Way I See It…

Up, down, left or right, 2018 is going to be a year of growth and learning; use it wisely.

 

I know, I know, we are only a week in, but 2018 is already shaping up as an interesting year.

2017 was a down year, most companies spent the year “right sizing”. I see 2018 being a flat year. This is the year companies need to get efficient, that’s what we’re doing here at EPM.

We are taking the time to make our services more robust; we are making the process of connecting with our customers and potential customers easier.  We are working with all departments to continue education and reiterating that all departments are an extension of our sales team. There is the potential for a huge refinance boom and it’s key that all hands are on deck to assist customers who will look to us as their mortgage solution.

A flat year, is not a bad thing. There is always the opportunity to grow, regardless of the predictions. Look at where you are and how you can continue to develop the passion you have for your industry. Support your support staff, revamp your tech system, be detailed and don’t skip the small stuff; it all adds up.

As we move into second quarter, we will be looking to our analytics to confirm that our efforts are working and what needs tweaking.

Up, down, left or right, 2018 is going to be a year of growth and learning; use it wisely.

 

Eddy Perez, CMB

President, Equity Prime Mortgage

The New Year Is a Continuation…

Our team will continue working together, harder, longer and smarter, because that is the foundation WE were built on. These attributes are the heart and soul of EPM.

 

As an organization, we feel extremely proud and appreciative as we reflect on 2017.

To sum it up, this was one of many milestones for our company, as we further established our identity and cemented our position in the market.  The industry, as a whole, shrunk by over 40% in 2017.  As an organization however, we outperformed that attrition rate and have even seen year over year growth in several locations.  This was the result of our commitment to business development.

It’s been that intense focus and some good old fashioned hard work from all of leadership that has helped to expand our market share in what is otherwise a shrinking market.

Regardless of our individual job duties, everyone at EPM has had an impact on the consumer perception and therefore on the client service experience. Expanding our definition of “customer” to not only include our borrowers, but also all the companies and individuals in the Real Estate eco-system.

This expanding view of who we are intended to provide service to, helps to better commit ourselves to pursuing excellence in all ways, not just during the origination process

Our team will continue working together, harder, longer and smarter, because that is the foundation WE were built on. These attributes are the heart and soul of EPM.

In conclusion, we’ve made these strides though our actions and will continue them into the New Year.

On behalf of Equity Prime Mortgage, thank you for an amazing 2017, Happy New Year and SALUD!!!!!!!!!!!!!!!
Eddy Perez, CMB

President, Equity Prime Mortgage

 

P.S. On a personal note, I’m going to express my feelings which does not happen often.

Everyone please get healthy. Emotionally, this year has been difficult. Seeing friends, former teammates, family members of teammates, industry colleagues and current teammates with huge health issues.  I once weighed 60 pounds more, smoked 1.5 packs of cigarettes a day and didn’t work out. My father died from heart failure at 67, yet I didn’t heed the warning until about 10 years ago. So please take time to eat better, workout more, get fit, quit smoking and read positive thoughts daily because, mental health is just as important and I want you all around to enjoy this ride called life!!!!!!!!!

The Biggest Business Takeaway From 2017

Being engaged has allowed us to focus on what’s important.

The year is coming to an end; we love new beginnings here at EPM.

I was recently asked what is my biggest business takeaway from 2017? I answered with one word, Engage.

You can re-engage, get engaged or just remain engaged, but this year was a down year, we saw a 30-40% drop in the market overall and had we not been engaged, it could have been worse.

The year wasn’t all bad, we saw growth, but challenges can be masked by volume. We hunkered down and engaged our sales, closing, underwriting and referral partners.

We have had conversations with our sales team and used their information as a gage on how to grow our customer base. They needed support and lead generation, we hired a Lead Generation Specialist, she is doing a great job moving us forward. Our conversations with our closers and underwriters led us to re-examine our processes and become quicker and more efficient. We have engaged our customers on our social platforms and are listening for social cues. We are launching new products to connect with potential borrowers.

We are re-thinking what we may have forgotten and trusting what we know about fluctuating rates and the mortgage industry.

Being engaged has allowed us to focus on what’s important.

Hopefully engaging will push you and your business into the New Year with all the momentum that you need to get to your next set of goals.

Salud and Happy Holiday’s Friends!

 

Eddy Perez, CMB

President, Equity Prime Mortgage